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Cancellation & Refund Policy

Last Updated: 30 October 2026

At SKY STUDIO – Photography & Cinematography, we understand that event plans may change unexpectedly. This policy explains the terms for cancelling or rescheduling bookings and requesting refunds for our photography and cinematography services.

1. Booking Advance

  • An advance payment may be required to confirm and reserve your event date.
  • The advance amount and payment schedule will be communicated before the booking is confirmed.
  • A booking is confirmed once SKY STUDIO communicates confirmation and receives the agreed advance payment.
  • Advance payments cover the reservation of the date and the initial planning and arrangements associated with the booking. Refund eligibility will be determined according to this policy, the booking agreement, and applicable law.

2. Cancellation by the Customer

If you need to cancel a confirmed booking, please inform us as soon as possible by phone, WhatsApp, or email.

  • Cancellation requests will be acknowledged and processed based on the date we receive your request.
  • Any refund will depend on the timing of the cancellation, work already completed, expenses reasonably incurred, the agreed booking terms, and applicable law.
  • Any cancellation charge will be communicated clearly and must be consistent with the booking agreement and applicable law.
  • Where a refund is approved, the amount and expected processing time will be communicated to the customer.

Please contact us before assuming that an advance payment is refundable or non-refundable.

3. Rescheduling of Bookings

If your event date changes, contact SKY STUDIO as early as possible.

  • Rescheduling requests are subject to our availability.
  • If the new date is available, we will confirm the revised booking details.
  • Any additional costs arising from changes to travel, staffing, equipment, or other arrangements will be communicated before they are charged.
  • If we cannot accommodate the requested date, available alternatives or applicable cancellation and refund options will be discussed with you.

4. Cancellation by SKY STUDIO

In the unlikely event that SKY STUDIO cannot provide the confirmed service due to an unforeseen circumstance, we will inform the customer as soon as reasonably possible.

Depending on the circumstances and the booking agreement, we will discuss an appropriate resolution, which may include:

  • Arranging a mutually acceptable replacement professional, subject to customer agreement.
  • Rescheduling the service, subject to availability and mutual agreement.
  • Providing a refund for services that cannot be delivered, in accordance with the booking terms and applicable law.

We will handle such situations fairly and communicate the available options clearly.

5. Refund Eligibility

Refund requests will be reviewed based on the circumstances of the booking.

A refund may be considered where:

  • A confirmed service cannot be provided by SKY STUDIO.
  • A payment was made in error or an amount was charged incorrectly.
  • The customer is entitled to a refund under the booking agreement or applicable law.
  • Another refund arrangement was agreed upon in writing.

Any deductions or cancellation charges must be supported by the applicable booking terms and law. Nothing in this policy removes any consumer rights available under applicable law.

6. Refund Processing Time

Once a refund is approved:

  • We will inform the customer of the approved refund amount.
  • Refunds will generally be processed through the original payment method, where possible.
  • Processing times may vary depending on the bank, payment provider, or payment method.
  • If further information is required to process the refund, we will contact the customer.

We will communicate the expected processing timeline when the refund is approved.

7. Non-Refundable Expenses and Completed Services

Where applicable and legally permitted, costs for services already completed or expenses reasonably incurred for the booking may be considered when calculating a refund.

Any such charges or deductions will be explained to the customer and handled in accordance with the booking agreement and applicable law.

8. Delays and Unforeseen Circumstances

Events may be affected by severe weather, natural disasters, government restrictions, emergencies, venue restrictions, or other circumstances beyond reasonable control.

In such cases, SKY STUDIO and the customer will discuss reasonable options, including rescheduling or any applicable refund, based on the circumstances, the booking agreement, and applicable law.

9. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, contact us using the details below. Please provide your name, event date, booking reference if available, payment details or transaction reference, and the reason for your request.

SKY STUDIO – Photography & Cinematography

Location: Vijayawada, Andhra Pradesh, India

Phone / WhatsApp: 99489 58868

Email: skyphotography18@gmail.com

We will review your request and communicate the next steps.

10. Policy Updates

SKY STUDIO may update this policy when necessary. The latest version will be published on this page with its updated date. Any confirmed booking remains subject to the applicable booking agreement and legal requirements.

We encourage all customers to review the booking terms and cancellation conditions before confirming a photography or cinematography service.

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